Shipping policy

1. Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). 
  • Orders placed on weekends or holidays begin processing on the next business day. 
  • If there is a significant delay in processing or shipping your order, we will contact you by email.

2. Shipping Locations

  • We currently ship to addresses within the United States only. 
  • We do not ship to P.O. Boxes, APO/FPO, or international addresses at this time. 
  • If you place an order to an unsupported address, we may need to cancel and refund your order.

3. Shipping Methods & Estimated Delivery Times

We partner with third‑party suppliers and carriers to fulfill orders. Estimated delivery times begin after your order has been processed and shipped.

  • Standard Shipping (U.S.):
    • Estimated delivery: 3–8 business days

Delivery times are estimates only and are not guaranteed. Weather, carrier delays, holidays, or other events outside our control may impact delivery times.

4. Shipping Rates

  • Flat Rate Shipping (all U.S. orders): $2.99

The shipping fee will be shown at checkout before you complete your purchase. Any promotional free‑shipping offers will be clearly displayed on the Site if available.

5. Order Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with tracking information (when available). 
  • Tracking may take 24–48 hours to update after shipment. 
  • If you have not received tracking details within 5 business days of placing your order, contact us at [your support email]with your order number.

6. Multiple Shipments

Because we work with multiple suppliers and warehouses, items in your order may ship separately.

  • You may receive more than one package and more than one tracking number. 
  • You will not be charged extra shipping beyond the flat $2.99 shown at checkout.

7. Wrong or Incomplete Address

Please double‑check your shipping address at checkout.

  • If your order has not shipped yet, contact us immediately at [your support email] to request an address correction. 
  • If an order is returned or cannot be delivered due to an incorrect address provided by you, you may be responsible for any reshipping fees, or we may refund the order minus shipping costs (at our discretion).

8. Lost, Damaged, or Stolen Packages

  • Damaged items:

    • If your order arrives damaged, contact us within 3–7 days of delivery with your order number and clear photos of the packaging and damaged item(s). We’ll review and, where appropriate, arrange a replacement or refund.

  • Lost or stolen packages:

    • If tracking shows “delivered” but you did not receive the package:
      1. Check around your property and with neighbors/household members. 
      2. Contact the carrier to open a claim. 
      3. Email us at [your support email] with your order number and claim details.

    While we are not responsible for packages marked as delivered by the carrier, we will do our best to help you investigate.

9. Pre‑Orders and Backordered Items

If an item is listed as pre‑order or backordered:

  • Any estimated shipping timeline will be shown on the product page when possible. 
  • We may ship items separately or hold the order until all items are ready, at our discretion. 
  • We will notify you by email if there are significant delays.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site and placement of orders after any changes means you accept the updated policy.

11. Contact Us

If you have any questions about shipping or an existing order, please contact us:

FrolicFur
Email: customersupport@frolicfur.com
Address: 430 Elvin ave Butler County, Ohio]