Adjustable Floor-to-Ceiling Cat Tree with Condos

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process. 

You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank You.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping methods and rates depending on your location. Delivery estimates are provided to help you anticipate when your order will arrive but are not guaranteed.

Order Tracking:
Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s progress. Please allow 24-48 hours for the tracking information to be updated after receiving your confirmation email.

International Shipping:
We offer international shipping to a variety of countries. International shipments may be subject to customs duties and taxes, which are the responsibility of the customer. Please be aware that customs clearance times vary by country, and we cannot control delays caused by customs.

Lost or Damaged Items:
If your order is lost or damaged during shipping, please contact us immediately. We will assist you in resolving the issue and provide a replacement or refund as necessary.

Incorrect Shipping Information:
Please ensure that the shipping address is entered correctly during checkout. We cannot be responsible for delays or non-delivery caused by incorrect or incomplete address information.